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"It is immutable law in business that words are words, explanations
are explanations, promises are promises--but only performance is reality."
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Let TCIG make your information work for you! |
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ABOUT THE CHIEF INFORMATION GROUP
The Chief Information Group (TCIG) is an information management consulting company.
At TCIG, we tailor our information management services to your organization to leverage the value of your information. This enables us to identify your optimal business processes, which leads to more confident decision making and increases your ability to exceed your own customers’ expectations.
We initiate our support to you by using our original Information Value Framework (IVF), a
results-driven, business process approach. Using the IVF, we take a multi-view look at how your
organization’s information is capitalized by people, supported by technology, and aligned with
processes and culture. The insights gained from this framework assist us in forming a
strategy into what, where, and how to improve the value of your information. From this strategy,
we develop a tactical plan that serves as a forward-looking resource with a consistent, long-term
view of your organization that you can use well into the future for resource planning, business
development and expansion.
OUR VISION
Our vision is to be the nexus of a new era in showing organizations how to take advantage of
the extraordinary value of their information.
OUR MISSION
Our mission is to make our customers' information work for them.
OUR QUALITY POLICY
The Chief Information Group is a purpose driven company that is passionate and committed to
customer satisfaction and continuous improvement.
OUR IDEAL CUSTOMER
We seek organizations that are committed to achieving information superiority.
OUR COMPANY STORY
Think, Create, Innovate, and Grow.
This train of thought forms the core of TCIG—The Chief Information Group—defining our culture and our
business model as we build a company that will serve as the nexus of a new era in which we’ll guide organizations
in the process of leveraging the extraordinary value of their information.
Think. Two retired military officers with distiguinshed, 20-year careers as chief information offficers in the Navy Medicine community began this company with a single thought—“we can serve customers in a new way and more creatively by focusing on the use of information not the technoloygy.”
Their idea for a new breed of information management company began to coalesce while the two worked together at a healthcare Information Technology (IT) company just outside Washington, D.C., where they charted a new course for delivering cutting edge ideas and capabilities to one of the largest healthcare organizations in the world. When new management took over with a preference for traditional ways of doing business, the pair realized that customers truly deserved better. With innovation in mind, they set out to start their own company, TCIG.
Create. Knowing that “working capital” was an immediate requirement, the new business leaders persuaded a larger business entity to initiate a contract with them to provide creative information capabilities using Service Oriented Architecture (SOA) principles. SOA is a software architecture where functionality is grouped around business processes and packaged as interoperable services. Taking a carefully calculated risk, TCIG designed an entirely new concept around SOA aligned with business processes, producing a well-received contract proposal and a first win that put TCIG on the map.
Innovate. Through the art of innovation, The Chief Information Group grew to a multi-million dollar company by its second year, with over ten contracts and a quadrupled group of employees, who are meticulously selected to fulfill the needs of our customers who range from the U.S. Department of Defense to the U.S. Department of Veterans Affairs to the commercial sector. Innovation lies in the hearts of our employees, who are drawn to the company’s comprehensive benefits package and its commitment to life-long learning and professional development.
Grow. To achieve the next level of growth, TCIG engaged with a strategic partner to focus on making information more reachable, accessible, and convenient for their customers. Together, they brainstormed the idea of using common desktop applications that are capable of serving more than one purpose—but can also very effectively serve as a dashboard to a customer’s vital business processes. Just as a car’s dashboard and instrument panel provide information about key elements of the vehicle, a more convenient and commonly used desktop application can offer an instant overview and access to essential business operations. After developing a prototype, within six months the idea was sold and a contract awarded.
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Here at The Chief Information Group, we continue to … define new ways to market our growing company … develop new ways of solving business problems through the leveraging of information … and seek to set ourselves apart as an information management consulting company.
OUR QUALITY MANAGEMENT SYSTEM
Top to bottom, beginning to end …
Customer satisfaction is key to TCIG’s quality management system
Since its inception, The Chief Information Group has focused on developing a quality management system (QMS) that bolsters the company’s goal of exceeding customer expectations, which is accomplished in part by seizing every opportunity for process improvement. To support this effort, TCIG appointed Stephen Whitecar to serve as quality assurance manager as of January 2008.
“TCIG is creating a quality management system that will be the engine that motivates our process improvements, and, ultimately, our corporate growth,” explains Whitecar. “To that end, we are instituting systems and processes that always put our customers’ requirements first and that produce consistent, reliable results.”
At TCIG, the QMS is defined as all of the quality-related policies, objectives and responsibilities that are implemented through quality planning; quality assurance and quality control; and quality improvement.
As he develops TCIG’s QMS, Whitecar is drawing upon his 10 years of experience at Yakima Products, where he participated in the management of a robust QMS as well as the successful execution of Total Quality Management (TQM) principles in a manufacturing environment. As the lead internal auditor for Yakima’s International Organization for Standardization (ISO) compliant quality system, he trained and led the audit team in its audit preparation, execution, reporting and completion of resulting corrective actions. Whitecar also acted as liaison with Yakima’s third-party auditor.
As he seeks to develop what he describes as “a culture of quality” at TCIG, Whitecar is working closely with the company’s senior leadership team to act upon their vision of the QMS. He’s engaged in developing policies and standard operating procedures for company-wide processes that he benchmarks with best business practices that he’s found by researching TCIG’s customers, partners and competitors, as well as from his own related experience.
One result of Whitecar’s efforts is the TCIG Quality Manual/Standard Operating Procedure “System Action Plan.” And, he’s developing matrices to evaluate TCIG’s customer satisfaction rate; this data will be reviewed and analyzed to further enable continuous process improvement.
As part of its dedication to quality, TCIG has joined the American Society for Quality and is pursuing ISO 9001:2000 certification. To that end, Whitecar developed a Roadmap to ISO 9001:2000 Certification “Quality Action Plan.” TCIG intends to team with an ISO registrar to obtain certification, with Whitecar envisioning that the company will achieve certification by 2009.
OUR LEADERSHIP TEAM
Michael Whitecar
President and Chief Executive Officer
Michael Whitecar founded The Chief Information Group in April 2006 with the customer service goal of “making your information work for you.” He is TCIG’s president and chief executive officer.
Prior to founding TCIG, Whitecar served as chief operating officer of Park City Solutions, where he reduced overall operational costs by more than 30 percent and repositioned the company with a new value proposition supporting Service Oriented Architecture strategies.
Before entering the corporate sector, Whitecar served an exemplary 20-year career in the United States Navy. In the late 1980s, he completely revolutionized how the Navy conducted its personnel assignment process. Using technologies that existed long before the Internet, Whitecar provided over 500,000 officers and sailors around the world with online access to their personnel records. As information technology matured, he developed, deployed and managed several enterprise and web-based applications from healthcare third-party insurance collection systems to portals and information brokering engines.
Growing up in Sacramento, Calif., Whitecar enlisted in the Navy in 1985 as a yeoman and Navy diver aboard a nuclear attack submarine. He advanced quickly through the ranks as he brought his “return on information” ideas and concepts to reality. As he implemented these ideas, he witnessed significantly improved morale, enhanced productivity and reduced expenses. For his many accomplishments, he was commissioned as a naval officer in the USN Medical Service Corps where he served as a program manager, department director, consultant to the USN surgeon general, and chief information officer of military hospitals. He also was recognized by the Joint Commission on Accreditation of HealthCare Organizations and Assistant Secretary of Defense for Health Affairs as a leader in discovering and deploying new Internet technologies.
During his naval career, Whitecar earned a bachelor’s degree in computer science from Park University in Parkville, Mo., and a master’s degree in information technology from Naval Postgraduate School. He also is a graduate of the Naval War College.
His professional affiliations include serving as a conference speaker and member of the Health Information Management System Society; a conference speaker and member of the Society of Research Administrators International; and a member of the Greater Washington Board of Trade.
Michael R. Green, PMP
Chairman and Chief Operating Officer
Michael Green co-founded The Chief Information Group in April 2006, and now serves as TCIG’s chief operating officer and chairman of the board. Green has more than 26 years of general healthcare administration experience, including 18 years of specialized experience as a healthcare chief information officer and program manager. Most recently, Green has focused on projects within Navy Medicine and the Department of Defense Military Health System.
Within the DoD Military Health System, he served as program manager of the MHS Information Exchange Platform (iXP). He led the way in innovatively applying iXP—a Service Oriented Architecture-based messaging platform—to provide a standard messaging service for the MHS business environment. He also served as project manager for the Patient Safety Reporting System Concept Exploration and program manager for the Enterprise-Wide Scheduling and Registration System Integration contract.
While serving as a Naval Medical Treatment Facility CIO, Green provided executive leadership and strategic direction as he oversaw the hospital’s information technology staff and managed IT budgets and portfolios in excess of $21 million. He served concurrently as the Senior IM/IT executive and technical adviser to the facility’s Executive Steering Committee. In this capacity, he developed and aligned the IT strategy and business strategy that enabled the organization to sustain its competitive advantage, improve clinical outcomes and upgrade data quality within the corporate data repository.
As CIO at a Naval Medical Treatment Facility, he also supplied the technical vision needed to incorporate emerging information management and technology capabilities, which produced IT infrastructure improvements and enhanced integrated systems support. He researched and developed tactical plans for emerging technologies that included voice recognition software; digital imaging networks and picture archiving and communication systems (DINPACS); data warehousing and e-health solutions; and HIPAA policy and compliance procedures.
Green holds a bachelor’s degree in healthcare management from Southern Illinois University and a master’s degree in business administration from Southern New Hampshire University. He is a certified Project Management Professional (PMP) and also has received training in CIO Executive Leadership from Case-Western Reserve University.
Director of Business Development
Michelle Whitecar (formerly Michelle May) is director of business development for The Chief Information Group, where she focuses on managing existing contracts and generating new business accounts. During her tenure with TCIG, Whitecar has provided customized technical support to the Veterans Health Administration’s Chief Business Office and the National Naval Medical Center. She also was a project manager for the VHA's National Provider Identifier compliance.
Whitecar has a diverse background in both the government and corporate sectors. Prior to joining TCIG, she served as test manager of Freddie Mac's top business priority—the implementation of a daily accounting system for the company’s Debt & Derivatives portfolio. She also led the testing team for the first Freddie Mac system to be implemented under a new, intense audit review.
Whitecar’s government contract work includes experience with the Departments of Defense and Education. As a contractor at the National Naval Medical Center, Whitecar refined her project management skills by running the "Patriot's Choice" program, a Navy Medical-wide hardware and software procurement program. As a requirements analyst and a trainer at ED, she documented and trained key departmental personnel on a Microsoft SharePoint-based system.
Her technical expertise is rooted in her experience as a software engineer for several telecommunications companies—Sprint, Verizon and Concert—where she worked in both a development and production support capacity. As a Navigant Consulting contractor at Verizon, she led a groundbreaking study on Voice-Over-Internet Protocol phone systems.
Prior to her career in the corporate sector, she served in the federal government as a wage specialist with the Department of Defense Civilian Personnel Management Service.
Whitecar holds a bachelor’s degree in speech communications with a dual minor in French and psychology from Bloomsburg University in Pennsylvania. During her time at Bloomsburg, she served as the president of both her sorority, Chi Sigma Rho, and the National Panhellenic Council. She is also a certified Project Management Professional (PMP). Currently, she is pursuing a master’s degree in project management from The George Washington University.
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